Privacy Policy

Information We Collect

When you work with us or visit our website, we gather certain information to provide better service and communicate effectively about your blockchain projects.

Information You Provide Directly

• Contact details including name, email address, phone number, and company information when you reach out for consultations or project inquiries
• Project specifications and technical requirements you share during discovery calls or proposal requests
• Payment and billing information necessary to process transactions for our development services
• Communication content from emails, messages, and meeting notes related to your blockchain application projects
• Feedback and testimonials you choose to provide about your experience working with our team

Information We Collect Automatically

• Technical data like IP address, browser type, device information, and operating system when you visit brain-intelhub.com
• Website usage patterns including pages viewed, time spent on site, and navigation paths
• Referral sources that show how you found our website
• Cookie data that helps us remember your preferences and improve site functionality

How We Use Your Information

We're not here to spam you or sell your data. Everything we collect serves a specific purpose in delivering quality blockchain development services.

• Project delivery and communication throughout the development lifecycle of your blockchain applications
• Responding to your inquiries about our services, pricing, or technical capabilities
• Processing payments and maintaining accurate billing records for completed work
• Sending project updates, security patches, and important service announcements
• Improving our website experience based on how visitors interact with our content
• Analyzing trends in blockchain development requests to better serve Taiwan's business community
• Complying with legal obligations under Taiwan's Personal Data Protection Act

Your Rights Under Taiwan Law

Taiwan's Personal Data Protection Act gives you specific rights over your personal information. We respect these rights and make it straightforward to exercise them.

To exercise any of these rights, email us at support@brain-intelhub.com with your request. We'll respond within 15 business days as required by Taiwan law.

How We Protect Your Data

Blockchain development involves sensitive technical and business information. We take security seriously with multiple layers of protection.

• Encrypted data transmission using TLS 1.3 protocols for all website communications
• Secure servers located in Taiwan data centers with 24/7 monitoring and intrusion detection
• Access controls that limit employee access to client data based on specific project needs
• Regular security audits and vulnerability assessments conducted quarterly
• Encrypted backups stored in geographically separate locations within Taiwan
• Secure file sharing systems for project documentation and code repositories
• Two-factor authentication required for all team members accessing client systems

Despite our best efforts, no system is completely immune to security breaches. If we detect any unauthorized access to your data, we'll notify you within 72 hours and explain what happened, what information was affected, and what steps we're taking to prevent future incidents.

Data Sharing and Third Parties

We don't sell your personal information. Period. But we do work with selected partners to deliver our blockchain development services effectively.

Service Providers We Work With

All third-party providers sign data processing agreements and must comply with Taiwan privacy standards. We only share the minimum information necessary for each specific service.

Legal Disclosure Requirements

We may disclose your information if required by Taiwan courts, government agencies, or law enforcement. This includes compliance with:

• Court orders or legal proceedings
• Tax and financial reporting obligations
• Anti-money laundering regulations
• National security requirements

Data Retention

We keep your information only as long as necessary for business purposes or legal requirements.

• Active Projects: Full retention of all project data, communications, and technical documentation throughout development and deployment
• Completed Projects: Essential records maintained for 5 years per Taiwan business accounting standards, including contracts, invoices, and final deliverables
• Marketing Contacts: Information retained until you unsubscribe or request deletion
• Website Analytics: Aggregated data kept for 26 months; individual session data anonymized after 14 months
• Support Communications: Email correspondence and support tickets archived for 3 years for reference and quality improvement

After retention periods expire, we securely delete or anonymize your data using industry-standard methods. For blockchain-related code repositories, we maintain technical documentation separately from personal information.

Cookies and Tracking

Our website uses cookies to function properly and provide a better experience. Here's what we use and why.

Essential Cookies

These are necessary for basic website functionality and can't be disabled:

• Session management to keep you logged into secure areas
• Security tokens to prevent cross-site request forgery
• Load balancing to distribute traffic across servers

Analytics Cookies

Help us understand how visitors use our site so we can improve it:

• Page views and navigation patterns
• Time spent on different sections
• Device and browser information

You can disable non-essential cookies through your browser settings. Keep in mind this might affect some website features. Most browsers let you control cookies through privacy settings.

International Data Transfers

Brain-IntelHub primarily operates in Taiwan, and we store data on servers located within Taiwan. However, some of our service providers maintain infrastructure in other countries.

When data leaves Taiwan, we ensure adequate protection through:

• Standard contractual clauses approved by Taiwan authorities
• Service providers certified under recognized privacy frameworks
• Encryption during transmission and storage
• Regular audits of international partners' security practices

If you're concerned about international transfers, contact us to discuss options for keeping your data exclusively within Taiwan infrastructure.

Children's Privacy

Our blockchain development services target businesses and organizations, not children under 16. We don't knowingly collect information from minors. If we discover we've inadvertently collected data from someone under 16, we'll delete it promptly.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify active clients via email and post a notice on our website for at least 30 days.

The "Last Updated" date at the top shows when we last revised this policy. Continued use of our services after changes take effect means you accept the updated terms.